FAQs: Everything You Need to Know About Our B2B Products

MINJCODE FAQS

Honestly, if it is your first time finding a pos hardware manufacturer or supplier, it is a sure way that you have some questions. So, read on and learn more!

General Questions

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when

(1) we have received your deposit, and

(2) we have your final approval for your products.

If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the product warranty?

MINJCODE is dedicated to providing most cost-effective products and services with highest quality that will meet customers'satisfication, our warranty of the products is about 12 months from the shipment normally, some designated models can have as long as 24 months warranty. For mass order, we can supply you some spare parts for local repair. And after that, you can returned failure parts for reworks.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

What online communication tools does you have?

Our company's online communication tools include Tel, Email, Whatsapp, Messenger, Skype, LinkedIn,Facebook, WeChat and QQ.

Price Questions

What are your pricing mechanism?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company send inquiry to us.

Please contact us for further information.

What kinds of payment methods do you accept?

For mass order, you can pay us by using T/T, LC, Western Union, Escrow or others. About samples order, T/T, Western Union, Escrow,Paypal are acceptable. Escrow Service is powered by Alipay.com.

Currently,you can pay using Moneybookers, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts.

Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Product Technology Questions

Where can I download the printer driver?

1. Download the SDK under the supported category.

2. Download the SDK on the product page.

3. Send an email if you do not have the required model.

What certifications do you have?

Our company has acquired ISO 9001:2015, CE, ROHS, FCC, BIS, REACH, FDA, IP54Please contact us for further information.

What are the specific categories of products?

The current products cover Thermal Printers, Barcode Printers, DOT Matrix Printers, Barcode Scanner, Data Collector, POS Machine, and other POS Peripherals products, Please contact us for further information.

Where is the setup manual?

Please send an inquiry and provide the product picture and serial number.

What is your production process?

1. The production department adjusts the production plan when receive the assigned production order at the first time.

2. The material handler goes to the warehouse to get the materials.

3. Prepare the corresponding work tools.

4. After all the materials are ready, production workshop personnel starts producing.

5. The quality control personnel will do quality inspection after the final product is produced, and the packaging will start if passing the inspection.

6. After packaging, the product will enter the finished product warehouse.

Please contact us for further information.

Which markets are your products suitable for?

Our products are suitable for supermarkets, bookstores, banks, logistics and transportation, warehouses, medical treatment, hotels, clothing industries, etc., and are very suitable for any country or region in the world.

What is the difference between your products in the industry?

Our products adhere to the concept of quality first and differentiated research and development, and satisfy the needs of customers according to the requirements of different product characteristics.

What should I do if the printer is garbled?

If it prints garbled characters, first check if there is any problem with his language settings, if the language is ok, please send inquiry .

MJ3650 2S 2.4G SCANNER. HOW TO CHANGE THE SETTINGS TO SCAN WHITE 2D BAR CODES ON BLACK BACKGROUND?

If you want to SCAN WHITE 2D BAR CODES ON BLACK BACKGROUND, you can scan :

Inverse

Please scan this barcode directly. then the scanner will be setted.

DIFFICULT PROBLEMS

If you have any questions which is still unclear or doubtful you are always welcome email us , we will reply accordingly. Please send us your questions to admin@minj.cn, we will reply you normally within 24 working hours.